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英文字典中文字典相关资料:


  • On Queue-OFF_QUEUE Routing Status | Genesys Cloud - Main
    Off_queue looks to be a valid routing status while the agent is On Queue We've not been able to reproduce what it takes to push an agent into this status - We've tried disassociating the station, deactivating all assigned queues, closing the WebRTC window, etc
  • Agent presence, status, and activity indicators - Genesys Cloud . . .
    Agents can change their status to On Queue to allow them to accept interactions Agents can see the time elapsed in the status indicator for their current status
  • Agent presence automatically changes to online when consulted
    The problem however is that when an agent working on a call transfers the call to another colleague (working e-mail for example) or even consults this person, his her status automatically changes to online after the consult transfer
  • Understand agent states - Webex Help Center
    You can't change your current state to RONA manually To accept a voice call, chat, email, or social messaging conversation request, you must change your state to Available manually
  • Assistance needed for determining reason for Presence State change to . . .
    Hi, I'm trying to determine the reason for a user's Presence State change to Offline in Advanced Work Assignment on the Service Operations Workspace (SOW) Specifically, I need to know whether the user manually selected Offline as their status or if they were logged out for inactivity by the com glide awa agent_inactivity_threshold_seconds
  • d365cc-fde tools agent-presence-control at main - GitHub
    It displays all agents' current availability in a responsive, Teams-style grid with filtering, grouping, search, and presence history capabilities Supervisors can monitor their entire agent population at a glance, filter by queue membership, and—with appropriate permissions—modify agent presence status directly from the control
  • Setting availability status for Zoom Contact Center
    If you're a Zoom Contact Center agent, you can set your availability status to determine whether you receive inbound notifications from your queues Your status is also reported to your admins or supervisors
  • Manage presence | Microsoft Learn
    Learn how to view and update your presence status in Dynamics 365 Contact Center and Customer Service
  • Omni Supervisor
    To change the queues to which agents are assigned, select the agents, and then click Change Queues The Change Queues window shows the agents and queues to which they’re assigned
  • Manage Your Status in Queues - Yeastar
    This guide provides guidance on how to manage your availability status in queues, and process queue call interactions using a unified agent portal available on web, desktop, and mobile devices





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